Returns, Damaged & Faulty Items

If you are not completely satisfied with your purchase, Georgia’s Filipino & Oriental Food Supply operates a 14 day returns policy (including bank holidays and weekends), starting from the date shown on your invoice.

• Returns/Exchange are valid as long as you return your item/s back to us in an unused condition with all original packaging. We will consider the condition of the goods being returned when making a refund. We’ll process your refund or exchange within 7 working days after receipt of your return. It is your responsibility to pay for your own shipping costs for returning your item. For your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim. 
• IMPORTANT NOTICE:
  

  By ordering in this website all items can only be carried on a NO PROTECTION BASIS on any items. Any person ordering any product in our website will be at their own risk. The delivery is carried out by third party services.

  No Refund shall be carried out on loss or damaged items as most items are included in the prohibited lists of the courier.  Even the items is insured against loss or damaged, the courier company will not honour any claim.

Refunds: All refunds will be issued back to the original payee and method of payment (e.g. PayPal etc). Refunds may take between 1-5 working days to be processed and appear back on your card or account. Fees for Paypal payments are not refundable.

Please note:

• Due to the nature of the product, we are unable to offer refunds or returns on any purchases of Frozen Products.
• Unfortunately clearance sale items purchased cannot be returned.

Return Address:

Georgia’s Filipino & Oriental Food Supply
482 Elswick Road
Newcastle upon Tyne
NE4 8ED