📦 Returns, Damaged & Faulty Items

If you are not completely satisfied with your purchase, Georgia’s Filipino & Oriental Food Supply operates a 14-day returns policy (including bank holidays and weekends), starting from the date shown on your invoice.

1. Standard Returns & Exchanges
• Condition: Returns and exchanges are valid as long as you return your item(s) back to us in an unused, unopened, and resaleable condition with all original packaging. We inspect the condition of all goods upon arrival before approving a refund.
• Processing Time: We will process your refund or exchange within 7 working days after receiving your return.
• Return Shipping: It is your responsibility to pay for your own shipping costs when returning an item. For your own protection, we highly recommend using a tracked delivery service that insures you for the full value of the goods. We cannot issue refunds for returned parcels that are lost, missing, or damaged in transit back to us; it will be your responsibility to claim with your chosen courier.

2. Damaged, Defective, or Missing Items
Because we supply delicate and specialized goods, all orders are packed securely. However, because transit is handled by third-party courier services:
• Immediate Reporting: You must inspect your order immediately upon delivery. Any transit damage, defects, or missing items must be reported to us via email with photographic evidence within 24 hours of delivery.
• Courier Restrictions: Please note that many food items fall under courier “prohibited or restricted” lists. While we will work with you to resolve clear issues, we cannot automatically guarantee courier compensation for transit damages.

3. Exclusions (Non-Refundable Items)
Due to health, safety, and the perishable nature of our stock, we strictly cannot offer refunds, returns, or exchanges on:
• Frozen Products: Any purchases of frozen or chilled goods.
• Perishable Items: Goods with a short shelf-life or opened food packaging.
• Clearance Items: Any items purchased from our clearance or sale sections.

4. Refunds & Processing Fees
All approved refunds will be issued back to the original payee and original method of payment (e.g., PayPal or Bank Transfer).
• Timeline: Refunds may take between 1 to 5 working days to be processed by your bank and appear back in your account.
• Processing Fees Notice: Please note that transaction processing fees charged by payment gateways (including PayPal) are non-refundable. In line with gateway policies, the standard payment processing fee from your original transaction will be deducted from your final refund total.

Return Address:

Georgia’s Filipino & Oriental Food Supply
482 Elswick Road
Newcastle upon Tyne
NE4 8ED