UK DELIVERY CHARGES:
Delivery charges are based on weight of products you order. Delivery starts from £4.99.
- Shipping Charge does not only mean Posting Charge Alone (It includes Payment Charges/Parcel Charges/Materials Used and Labour)
- Only cleared payments will be processed
- Delivery cut off time is 2pm. Orders made after 2pm will be processed the next day.
LOCAL PICKUP: FREE
Frozen food is for collection ONLY
Collection address: Georgia’s Filipino & Oriental Food Supply, 482 Elswick Road, Newcastle upon Tyne, NE4 8ED
Collection times: Monday – Saturday 11:00 AM to 6:00 PM (to collect outside these hours please contact us to make special arrangements)
How to get here: Bus: 32, 30, 31 and 36 / It is 10 minutes away by Car or by Bus from the Town Centre of Newcastle. Car: road parking.
Please remember to bring ID as we may request this.
FAQS:
When will my order be dispatched?
We aim to dispatch all orders within 1–2 working days of receiving your order. Once your order has been dispatched, delivery times depend on the courier or Royal Mail. While we always do our best to ensure your order reaches you promptly, occasional delays may occur that are outside our control.
Is my order tracked?
Yes, all parcels are tracked and signed for. You will get a tracking code by email once your parcel has been dispatched.
Can I make any special requests for the courier?
Yes, you can enter any special request during the checkout for the courier eg. leave with neighbour, leave in porch etc
What happens if I am not in?
There will be 3 attempt for the delivery of All parcels. If you enter special request, the courier company will leave the parcel to your neighbour if not in (UK mainland only).
Is my packaged securely?
All orders are packed to the highest quality to ensure no damage will occur during transit. Almost 100% of all our packaging are from recycled card board.
What if something is missing or broken when I receive my order?
By ordering on this website, please note that delivery is carried out by third-party courier services.
Because we supply delicate and specialized goods, all orders are packed securely to the highest standards. However, if an item arrives damaged, defective, or missing, you must inspect your order immediately and report it to us via email with photographic evidence within 24 hours of delivery.
Please note that many food items fall under courier “prohibited or restricted” lists. While we will work with you to resolve clear transit issues reported within our 24-hour window, we cannot automatically guarantee courier insurance compensation for restricted items.
